Shipping policy
SHIPPING POLICY
Last updated: 30.08.2026
WHERE WE SHIP
We currently ship to addresses within the United States only. We do not
ship to PO boxes, APO/FPO addresses, or outside the US at this time.
SHIPPING COST
Shipping is free on every order, with no minimum. The price you see at
checkout is the price you pay.
PROCESSING TIME
Orders are processed within 1-3 business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays. Orders
placed on a weekend or holiday begin processing the next business day.
DELIVERY TIME
Once your order ships, delivery takes 5-8 business days. Total time from
order to doorstep is typically 6-11 business days.
These are estimates, not guarantees. Weather, carrier delays and peak
periods such as the holiday season can add time.
WHERE YOUR ORDER SHIPS FROM
Nightsmith products are shipped from our overseas fulfilment partner.
This lets us keep prices low and shipping free. Your order is sent with
tracked shipping and no additional duties or fees are charged to you on
delivery.
TRACKING
You will receive a tracking number by email once your order leaves the
warehouse. Tracking information can take 2-3 business days to begin
updating after you receive it. If your tracking has not updated after
5 business days, contact us at [support.nightsmith@gmail.com].
MULTI-ITEM ORDERS
Orders containing more than one item are normally shipped together in a
single parcel. In rare cases items may ship separately, in which case you
will receive separate tracking numbers.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We cannot change an
address once an order has entered processing. Orders returned to us due to
an incorrect or incomplete address can be reshipped at the customer's cost,
or refunded minus the original shipping cost.
DELAYED OR LOST PACKAGES
If your order has not arrived within 20 business days of the shipping
confirmation email, contact us at [support.nightsmith@gmail.com] and we will
either resend your order or issue a full refund.
If tracking shows an order as delivered but you have not received it, please
check with your neighbours and your local carrier first, then contact us
within 7 days of the delivery date.
DAMAGED ITEMS
If your order arrives damaged, email us at [support@nightsmithgear.com]
within 7 days of delivery with photos of the item and the packaging. We will
send a replacement at no cost to you.
CONTACT
[Nawojowa Ul. Podkamienne 52]
[support.nightsmith@gmail.com]
We respond to all emails within 1-2 business days.